Heddy points & the Ladder

Heddy points are how aitutors.me notices genuine effort. When your child finishes a real tutoring session — with any of the tutors — they earn points automatically. Points add up towards the Heddy Ladder (seven owl levels, from Elf Owl to Heddy's Own) and can be exchanged for small digital rewards: accessories and scenes for their own Heddy, and collectible badges.

One promise underneath everything: points only ever go up. There are no streaks to lose, nothing expires, and a resting week simply means no new points — never fewer old ones.

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How earning works

• A tutoring session that lasts at least 3 minutes earns points — with any tutor, in any subject.
• The session earns 10 to 30 points, depending on how genuinely your child engaged (the tutor's own read on the session — not a test score, and struggling with a hard topic still earns; only opening-and-closing a session earns nothing).
• There's a ceiling of 60 points a day per child, so points reward real engagement rather than racking up sessions.
• Points never expire and are never deducted for inactivity.

Your child can ask any tutor "how many points do I have?" mid-conversation, and the tutor will tell them.

The Heddy Ladder

Every point your child has ever earned counts towards their lifetime total, which sets their level on the Ladder — seven owls, small to majestic:

Level	Owl	Lifetime points
1	Elf Owl — the world's smallest owl; everyone starts here	0
2	Little Owl — small but famously stern	50
3	Tawny Owl — Britain's woodland owl	150
4	Barn Owl — the heart-faced night hunter	300
5	Eagle Owl — ear tufts and fierce amber eyes	500
6	Snowy Owl — Heddy's own species	800
7	Heddy's Own — a title Heddy gives personally	1,200 (+ a gilt star per 500 after)

A steadily-engaged child (three or four sessions a week) reaches Snowy Owl in about one school term. Spending points on rewards never lowers a level — the Ladder only climbs.

Where your child sees all this

In the web tutor (aitutors.me/tutor), the My Heddy button opens your child's own room:

• The hub — their Heddy (wearing whatever they've dressed it in), their level, and recent points.
• The Ladder — all seven owls and their progress up it.
• The Reward shop — badges, wardrobe items, scenes, and one exclusive item unlocked at each Ladder level.
• Dress Heddy — put earned accessories on their owl.
• My shelf — everything they've collected.

Asking, approving, and redeeming

Children can't spend points themselves. In the shop they tap "Ask to claim", and the request appears on your dashboard with a one-tap Approve — so every redemption is a shared moment, and you always see what's being spent. If you'd rather not approve something, just dismiss it; your child simply sees the item become askable again, never a "no".

You can also redeem directly from your dashboard (the "Redeem directly" section under Heddy points) — handy for surprises, or if your child uses the tutors through Claude rather than the web tutor.

What points are — and aren't

• Points cannot be bought with money, and they never convert to money, discounts, or subscription credit. They're recognition, not currency.
• Every reward has a fixed price — no mystery boxes, no limited-time offers.
• There are no leaderboards and no comparisons between children — each child's journey is their own.
• A safeguarding conversation never earns points — a hard rule, checked before anything else.

Common questions

My child had a quiet week — do they lose anything? No. Nothing decays, ever. A rest week just means no new points that week.

Does struggling in a session earn less? A session where your child genuinely wrestled with something hard still earns points — effort is the whole point. Only non-engagement (a session under three minutes) earns nothing.

Can I see why points were awarded? Yes — your dashboard's Heddy points section shows each session's points with the subject and the tutor's read on the session. Your child's own view shows just the subject and points, deliberately.