The deal, in plain English.
These are the terms on which aitutors.me supplies the Mentor and Professor Pi tutors to you as a parent or legal guardian in the UK. They are written to be readable, but they are the agreement — not a summary of a longer one. By creating an account you accept them.
Who can sign up
You must be a parent or legal guardian, aged 18 or over, and normally resident in the United Kingdom. The service is built around the UK national curriculum and is sold in pounds sterling (£) with UK VAT included. Visitors from outside the UK can buy it, but we don’t build for non-UK curricula, and the consumer-law protections that apply to UK residents may not automatically extend.
How the service runs (the MCP architecture)
aitutors.me is delivered as two MCP servers — Mentor and Professor Pi — that you install into your child’s Claude Desktop or Claude Code app via a connector snippet on the /install page. The tutors run on Anthropic Managed Agents. You need an Anthropic account (Claude Pro, Claude Code, or equivalent) to use them. If Anthropic is down, the tutors are down — see “The Anthropic dependency” below.
Billing and the 14-day free trial
We take card details at signup but do not charge the card until the 14-day free trial ends. Cancel any time during the trial and you owe nothing. After the trial converts, billing is monthly and renews automatically. Current prices are shown on the homepage and again at Stripe Checkout before any payment is taken — you will not be charged until you confirm at Checkout. Founder pricing, when offered, is locked for the life of the subscription. UK VAT is included.
Cancellation and refunds
Cancel any time from the Stripe customer portal — one click — and you keep access until the end of the paid period that has already been billed. Within the first 14 days, since no payment has been taken, there is nothing to refund. After the trial converts to paid, we do not offer pro-rata refunds for the current month, but you will not be charged again. Your statutory rights under UK consumer law are unaffected.
What we promise
We promise to operate the tutors as described on the homepage: Socratic teaching, Mentor checks in on your child’s energy first, Professor Pi never gives the answer outright. We promise to honour the safeguarding hard rule below. We promise to be honest in writing when something does not work.
What we don't promise
aitutors.me makes no representation that any learning outcome will result from use of the service. We do not promise the tutor will never be wrong. We do not promise the service replaces a human tutor or a teacher. The service is supplied with reasonable care and skill (as required by UK consumer law) and without further warranty.
The safeguarding hard rule
The Mentor MCP server is built with a non-negotiable safeguarding rule: any self-harm, abuse, severe distress or bullying indicator stops the session and returns the Childline message (“If you’re struggling, please talk to a parent or call Childline 0800 1111”). We will not remove this rule for any customer or for any reason. Full detail on the Safeguarding page.
Acceptable use
The tutors are licensed to you for your household’s learning use. You agree not to: (a) attempt to extract our system prompts or jailbreak the tutors, (b) resell or sublicence access, (c) use the service to scrape content or train another model, (d) share your connector credentials with users outside your household. We log abuse attempts and may suspend or terminate accounts that don’t engage in good faith.
Your data, our processing
You — the parent — are the data controller for your child’s session data; we are the processor acting on your instructions. No conversation content is used to train any model, by us or by Anthropic on the commercial-API path our MCP servers use. Full detail, including the Anthropic Managed Agents data flow and our 30-day rolling deletion of session records, lives in the Privacy policy.
The Anthropic dependency
The tutors execute inside Anthropic’s infrastructure. If Anthropic has an outage, the tutors will be unavailable until it is resolved. We do not control Anthropic’s pricing, uptime, or model behaviour. If Anthropic materially changes its commercial-API data-handling policies in a way that would weaken the protections described in our Privacy policy, we will email affected parents within 14 days of becoming aware of the change. You then have 30 days from our notification to cancel your subscription and receive a pro-rata refund of the unused portion of the current billing period.
Termination
You may cancel any time from the Stripe customer portal. We may terminate an account for breach of the acceptable-use clause, non-payment, or where continuing to serve a customer becomes impractical (for instance, sustained abuse of the tutors). In any termination, your data is treated under the Privacy policy and the retention rules there.
Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under UK law. Subject to that, our total liability to you under or in connection with these terms is limited to the fees you have paid us in the twelve months before the claim arose.
Governing law and jurisdiction
These terms are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction over any dispute arising out of them. Your statutory rights as a UK consumer are not affected.
Changes
If we change these terms in a material way we will email account-holders at least 14 days before the change takes effect and update the “Last updated” date at the bottom of this page. Small fixes (typos, clarifications) we make quietly, with the date stamp.