The deal, in plain English.
These are the terms on which aitutors.me supplies its tutors — Mentor and the subject professors — to you as a parent or legal guardian in the UK. The contracting party is Innovatorly Ltd, trading as aitutors.me, registered in England and Wales (company no. 16674855; registered office 167–169 Great Portland Street, London W1W 5PF). They are written to be readable, but they are the agreement — not a summary of a longer one. By creating an account you accept them.
Who can sign up
You must be a parent or legal guardian, aged 18 or over, and normally resident in the United Kingdom. The service is built around the UK national curriculum and is sold in pounds sterling (£) with UK VAT included. Visitors from outside the UK can buy it, but we don’t build for non-UK curricula, and the consumer-law protections that apply to UK residents may not automatically extend.
How the service runs (two doors)
aitutors.me runs in two ways, on one parent account. In your browser at aitutors.me/study, with nothing to install and no other AI account — we run the tutoring there ourselves. Or inside an AI app you already use — Claude (claude.ai, Claude Desktop or Claude Code), ChatGPT or Codex — through one MCP connector you add from the /install page; there the conversation happens in that app, on your own account with that provider, and our connector supplies the tutors. You choose either or both. If a provider we depend on is down, that door is down — see “The model-provider dependency” below.
Billing
The free demo needs no card and no payment — it is the risk-free way to try a tutor first, and there is no free trial period to start or cancel. Paid plans are billed through Stripe Checkout, where the current price is always shown before any payment is taken; you are not charged until you confirm. PRO and Max are billed either monthly or per academic term — you choose at checkout, and the termly price is the lower one. Monthly plans renew automatically every month until you cancel, which you may do in any month; termly plans renew automatically each term until you cancel at term end. Extra Time is a one-off top-up for the demo — a single charge, not a subscription, so nothing recurs. A Heddy Merit Place, where awarded, is billed monthly. Existing Founding members keep their original £14/month rate for the life of their subscription; that founding offer is now closed to new families. UK VAT is included in every price.
Cancellation and refunds
Cancel any time from the Stripe customer portal — one click — and you keep access until the end of the paid period that has already been billed. Cancellation takes effect at the end of that period; we do not offer pro-rata refunds for the current period, but you will not be charged again. Extra Time is a one-off purchase rather than a subscription — there is nothing to cancel, and its extra demo turns simply expire after 30 days. Your statutory rights under UK consumer law are unaffected.
What we promise
We promise to operate the tutors as described on the homepage: Socratic teaching, Mentor checks in on your child’s energy first, and no professor hands over the answer to your child’s own problem — the top of the hint ladder is a fully worked similar one. We promise to honour the safeguarding hard rule below. We promise to be honest in writing when something does not work.
What we don't promise
aitutors.me makes no representation that any learning outcome will result from use of the service. We do not promise the tutor will never be wrong. We do not promise the service replaces a human tutor or a teacher. The service is supplied with reasonable care and skill (as required by UK consumer law) and without further warranty.
The safeguarding hard rule
Every tutor, on every surface, is built with a non-negotiable safeguarding rule: any self-harm, abuse, severe distress or bullying indicator stops the session and returns the Childline message (“If you’re struggling, please talk to a parent or call Childline 0800 1111”). We will not remove this rule for any customer or for any reason. Full detail on the Safeguarding page.
Acceptable use
The tutors are licensed to you for your household’s learning use. You agree not to: (a) attempt to extract our system prompts or jailbreak the tutors, (b) resell or sublicence access, (c) use the service to scrape content or train another model, (d) share your connector credentials with users outside your household. We log abuse attempts and may suspend or terminate accounts that don’t engage in good faith.
Your data, our processing
You — the parent — are the data controller for your child’s session data; we are the processor acting on your instructions. No conversation content is used to train any model, by us or by Google or Anthropic on the commercial-API paths the browser tutor and the demo use; on the connector path the transcript sits in your own Claude, ChatGPT or Codex account under that provider’s terms. Full detail, including both data flows and our 30-day rolling deletion of session records, lives in the Privacy policy.
The model-provider dependency
The browser tutor runs on Google’s Gemini API, the free demo on Anthropic’s Claude API, and the connector inside whichever AI app you connect it to. If one of those providers has an outage, that door is unavailable until it is resolved. We do not control their pricing, uptime, or model behaviour. If a provider materially changes its commercial-API data-handling policies in a way that would weaken the protections described in our Privacy policy, we will email affected parents within 14 days of becoming aware of the change. You then have 30 days from our notification to cancel your subscription and receive a pro-rata refund of the unused portion of the current billing period.
Termination
You may cancel any time from the Stripe customer portal. We may terminate an account for breach of the acceptable-use clause, non-payment, or where continuing to serve a customer becomes impractical (for instance, sustained abuse of the tutors). In any termination, your data is treated under the Privacy policy and the retention rules there.
Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under UK law. Subject to that, our total liability to you under or in connection with these terms is limited to the fees you have paid us in the twelve months before the claim arose.
Governing law and jurisdiction
These terms are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction over any dispute arising out of them. Your statutory rights as a UK consumer are not affected.
Changes
If we change these terms in a material way we will email account-holders at least 14 days before the change takes effect and update the “Last updated” date at the bottom of this page. Small fixes (typos, clarifications) we make quietly, with the date stamp.